Customer Support

Always Here for You: Avanceon’s Dedicated Customer Support for Unmatched Service and Solutions

Seamless Customer Support  Solutions

Avanceon has been providing unparalleled customer support since its inception in 1984. Focusing on Customer Delight rather than mere Customer Satisfaction, Avanceon has been at the forefront in providing innovative troubleshooting and conflict resolution to its customers.
The difference between Customer Delight and Customer Satisfaction is gaining Competitive Edge, loyalty and referrals
Here are a few highlights of Avanceon’s After Market Support division.
  • More than 100,000 plus man-hours of field support service executed since 2008.
  • Highly competent & experienced technical resources specializing in customer’s process & technology to offer solutions to the core industry challenges.
  • Staying up-to-date with the latest technological advancements, continuous evolving resource competency through knowledge upgrades, trainings and certifications.

Customer Support Enquiry Forms

Problem Log Form

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Reliability & Availability 

Avanceon’s Emergency Response Support team provides 24/4/365 reliability solutions by implementing the following
Designated team of expert(s) reach the site within an agreed timeframe to address an emergency.
Offers a Crisis Management service which is developed for risk mitigation and disaster recovery plans for manufacturing.
Serves as first contact for all customers.
Designated team of expert(s) reach the site within an agreed timeframe to address an emergency.
Offers a Crisis Management service which is developed for risk mitigation and disaster recovery plans for manufacturing.
Serves as first contact for all customers.
Maintaining process and equipment availability is essential to meeting production targets. Plant managers need to be able to carry on production without risking equipment integrity and plan for equipment turnarounds as they become necessary. This requires a tight connection between process data and equipment health monitoring so that boundary limits are recognized even though operating modes and equipment demands are constantly changing.

Modernization to Enhance Productivity

Converting plant process/manufacturing related data into information with the help of smart technology to take informed decisions via Information dashboards.

Legacy Systems Migrations at Avanceon goes through the following three phases

System Assessment

This is the first step in modernizing the plant. Avanceon completes a 360 degree audit of the customer’s system and determines which technologies have been discontinued or nearing end of life. Avanceon works closely with the customer’s team to determine what challenges exist within the current control system.

System Selection

Previous assessment will determine what new capabilities are necessary in the new system. Defining goals is essential for any modernization project. To accomplish the best result, Avanceon partners only with the leading OEMs. Avanceon also helps its customers identify the optimum timeline for projects and whether a phased project approach is the best.

System Engineering & Installation

With clear goals and timelines, Avanceon’s project managers and engineering team makes sure the plant modernization goes as planned. All problems are clearly communicated and quickly mitigated. Avanceon thoroughly tests every module to eliminate any downtime from system conversion.

Avanceon’s Legacy Systems Migrations Solutions include

Production Line Upgrades

PLC Migrations

SCADA and Control System Upgrades

Maintenance Solutions

Avanceon provides comprehensive emergency support, maintenance planning, and execution, with end-to-end engineering solutions from design to commissioning.
Our Maintenance Solutions Provides
The team ensures best practices in maintenance and calibration.
Benefits of Avanceon Call Out Maintenance
Enhanced plant availability through fast fault elimination.
Reduced process costs and greater maintenance flexibility.
Non- Contractual Call Out Services.
Reactive and Predictive Troubleshooting and Repair Facility.

Currently Avanceon is servicing

Long term agreement
+ 40
On-call contractual customers
+ 60
In Pakistan and in the Middle East region. These include local + several blue chip & MNC with an average response time of less than 120 minutes.

Training & Support

Avanceon bridges skills gaps with comprehensive, world-class training courses, having trained thousands since 1984. Their innovative technical training goes beyond traditional classrooms, offering diverse media and exciting distance learning opportunities.
Quality training addresses early assessment, information development, delivery and results verification.
Avanceon’s training portfolio is adapted to address the client’s business needs, is based on the client’s overall business goals and serves as an inexpensive alternative to address many quality and inefficiency issues.
On Premise. All trainings conducted at Avanceon’s Regional Centers.
Price Lock for up to 4 Participants
Select modules and plans available as per resource availability and requirement
Flexible Calendar Scheduling Available
Extensive and separate Troubleshooting Module included for all technologies
Attractive Proposition for Pakistan and Middle Eas Customers. Clients can save on Travel, Board, Daily Allowance and Actual Cost of Training.
Training Material such as documentation and recording of sessions included
Participant’s progress shared with the Team Leads and management through assessment tools
Remote Training via video conferencing also available for out of city or on project resources
Hands on exercises included and customized on the job scenarios discussed

Support Guardianship

Avanceon’s reliability solutions enhance process and equipment availability, reducing downtime through proactive asset management and early detection of issues. This ensures plant managers can meet production targets while maintaining equipment integrity and planning necessary turnarounds.

Training Solutions for Manufacturing

  • JIT – Just in Time
  • Eliminate Wastage By ensuring that right part/service at the right place at the right time is delivered to the customer.
  • Service Level Agreements A part of Support Guardianship, Service Level Agreements accomplish the following
  • SLAs allow Avanceon to offer After Market Support solutions on a contractual basis.
  • SLAs offered by Avanceon also have an option to maintain an inventory of spares.
  • Technical teams schedule an assessment of the facility to determine service needs, conduct an in-depth analysis and then submit a customised service proposal based on client requirements.

After Market Support – Contractual Guardianship

Teamwork – Continued Improvement

  • Partner aligned account management
  • Business return management & Executive level guidance
  • Continuous program improvement & Staff augmentation support

Innovation – Support Program

  • Integrated CMS
  • Proactive reporting & preventive management
  • Predictive Management & Emergency Response services

Quality – Monitoring, Management & Verification

  • 24/7 – 365 Help Desk
  • Remote & on-sight support programs
  • After project training

Get In Touch

Adeel Khalid

Vice President, After Market Solutions South Asia & Middle East sales@avanceon.qa

Location

The Avanceon Building, 19 km Multan Road, Lahore 54660, Pakistan.

Contact

C: 92.3008436808

C: +971.50.8729608


P: 92.42.111940940 Ext. 247

Inside Sales & Support After Market Solutions

Saba Shaheen

Staff AMS Executive, After Market Solutions Pakistan sales@avanceon.qa

Location

The Avanceon Building, 19 km Multan Road, Lahore 54660, Pakistan.

Contact

C: 92.03018499634

P: 92.42.111940940 Ext. 219

After Market Solutions North

Abdul Basit

Business Development Lead, After Market Solutions North Pakistan sales@avanceon.qa

Location

The Avanceon Building, 19 km Multan Road, Lahore 54660, Pakistan.

Contact

C: 92.03018370011

P: 92.42.111940940 Ext. 113

After Market Solutions South

Ameer Hamza

Business Development Manager, After Market Solutions South Pakistan sales@avanceon.qa

Location

Avanceon South Region Office, 2nd Floor The Hive, M.A Tabba Foundation Building, Gizri Road, Block-9 Clifton, Karachi, Sindh 75600, Pakistan.

Contact

C: 92.03008460248

P: 92.21.111940940 Ext. 102

After Market Solutions South

After Market Solutions

sales@avanceon.qa

Location

Avanceon Automation & Control WLL Office No-12, Al-Jaber Eng. Building, Fox Hills, Lusail City, PO Box 15976 Doha, Qatar.

Contact

P: +974 4408 5213

Support Service
+974 4408 5213

INTERESTED IN FINDING OUT MORE?

Speak to our experts now
Lets Talk!

At Avanceon, our mission is to passionately grow into a leader of engineered solutions by inspiring the development of our teams and delivering unparalleled value to our customers.

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